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From Publishers Weekly -  Ursiny, a mediation coach and former practicing psychologist, readily admits that he's a "coward" when it comes to any kind of conflict. He believes that there are many people like himself who wince at the thought of having an argument or avoid confronting work colleagues. Everyone, regardless of their position at work, can learn to handle conflict more effectively. The benefits, according to Ursiny, are immense and include more self-confidence, less anger, greater self-respect and more intimacy. To help readers learn how to change the way they handle conflict, each chapter opens with a brief case study. The author then uses checklists and exercises designed to teach the reader new ways to handle conflict. Ursiny is clever and readers will recognize and immediately understand his hypothetical situations. For example, the author says that people avoid exercise by focusing on the "pain" of getting up early, taking time, or not being able to sleep later or do other things they enjoy more. The motivated person, on the other hand, focuses on how much better he or she will look and feel and the positive reinforcement that other people will provide. Particularly useful is the chapter on "Avoiding the Top Ten Mistakes Made When Dealing With People." Readers will identify with the irate man whose flight has been canceled. This is a wonderfully engaging book that should easily motivate readers to rethink their behavior and conversations both at work and at home.
Copyright 2003 Reed Business Information, Inc.

Product Description
You’re not the only one out there who hates conflict. From the corporate bully to the passive-aggressive employee to the demanding spouse, there are people in our lives who cause us frustration and anger every day. If you’re like the rest of us, you’ll avoid them at all costs.

Success coach Dr. Tim Ursiny shows us that, yes, conflict can be a good thing, and facing up to it can lead to fantastic results! The Coward’s Guide to Conflict gives strength, techniques, motivations and challenges to the people who need it most. With an open, step-by-step approach, it shows you how to prepare, maintain your integrity and work toward resolution.

Interactive exercises and examples from both the workplace and home will coach and motivate you to effectively deal with all types of conflict situations, with results that empower and really work!
--Make conflict less frightening...quickly!
--Avoid the top 10 mistakes made when dealing with upset people
--Build your knowledge, skills and confidence
--Discover the 5 communication styles we all use to face conflict

About the Author
Timothy E. Ursiny, Ph.D., the founder of Advantage Coaching & Training, is a success coach specializing in human behavior and achievement in life and in the workplace. He is an expert on communication skills and conflict resolution. Before becoming one of the leading personal and business coaches in the country, he was a psychologist in private practice for seven years. He lives with his family in Wheaton, Illinois.